Shifting Gears with Paul Jordan: How AI and Video Are Transforming Automotive Retail
Paul Jordan, the head of Secret Service and an industry veteran speaks with us today to unpack the transformations happening in automotive retail. He shares his views on how dealerships are becoming more customer-focused, driven by AI and video technology, and discusses the evolving dynamics between manufacturers, dealers, and consumers. If you're keen on the future of car buying and servicing, this episode offers plenty of insights to stay ahead of the curve.
00:37
Paul discusses his career in the motor and financial industries.
01:33
Anecdote about regulatory challenges in automotive funding.
02:53
Early challenges of adopting video technology in sales.
03:49
Transitioning video use from sales to aftersales.
04:44
Retaining franchise customers after warranty expiration.
06:08
Overcoming employee resistance to change.
10:10
Confusion around EVs, ICE vehicles, and emissions zones.
12:13
Customers holding onto vehicles longer post-COVID.
24:24
AI’s role in improving efficiency in workshops.
38:04
Paul’s advice for young professionals entering the industry.
Address
UK
Cambridge House, Henry St.
Bath BA1 1BT, United Kingdom
USA
2950 Buskirk Ave, Suite 300
Walnut Creek, CA 94597
Korea (South)
Kyobo Building, 15th Floor, 1 Jongno,
Seoul 03154, Korea
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